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Were left in their cart and, above all, how they will make their life better. Ask clients to repeat what they have already said Few sensations are as unpleasant as asking a question or explaining a situation and then having to repeat it minutes later. Not to mention whether that happens when a complaint or claim is being made. Remember that study that says the second most frustrating scenario for customers is being put on hold? Well.


The results, the first, most frustrating is having to repeat your request. Arguably, in terms of customer service (both online and offline), asking the customer to repeat themselves is almost a cardinal sin. Solution: Some of the India Phone Number tools you can use to avoid this scenario are , lead managers or similar. Any program that allows agents to add notes about what the client has said can be useful in this sense, it only requires that the agent search for the client's profile and express their request there, either by copying and pasting verbatim or through .




pre-established within the tool used. Another solution is in live chat and messaging services that allow all agents full access to the conversation history of each customer or contact. And this solution can be even better if it allows several agents to view the message at the same time. chat with a client. Be reactive instead of proactive The idea that the customer is the one who comes to a brand is going out of fashion, reactive customer service has been losing effectiveness over the years. As part of the trend of customer-and moving from the sales funnel to the flywheel model, became an important value for brands, with incalculable benefits.