You can explore new ideas to improve

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You can also use the forums as the support service to provide the required answers to the users. The questions asked by the user’s act as direct feedback for your website, product, or app. Similarly, suggestion boards work by helping you explore the most popular suggestions and ideas among the customers.  your website. How to use the forums and suggestion boards to collect feedback: Make them easy to use and navigate. Explore the most popular, most voted, and most commented questions and suggestions to collect the data. Keep tracking the popular keywords and search terms used by users to find new topics. 12. Use Analytics to Strategize Feedback Opportunities Analytics tools give you real-time information about your website performance.


So how can you leverage this information Sao Tome and Principe Email List to solicit feedback from customers? Here’s how: Analyze the website performance to map out winning pages, top posts, pages offering maximum conversions, etc. Use this information to place your feedback surveys, cards, and popups on specific pages to collect feedback. Use website feedback forms on top pages to understand what drives the customers to them. Collect customer feedback from less popular pages to understand the issues behind high bounce rates and low conversion rates. Compare the data to optimize the web pages and thus, improve the overall experience on your website.Pro tip: Combining it with session tools and customer journey tools, you can plan what type of customer feedback you need to collect from different web pages.





You may also find this helpful: Customer Feedback Analysis Guide: Secret to Growth Hacking Your Business 13. Use Polls Online polls are fun and interactive means to know customers’ preferences and interests and understand what the majority want. It takes mere seconds for the customers to select their response, thereby increasing the response rate. How to use polls for customer feedback: Ask for suggestions on new features. Conduct comparison polls to identify the winning product, feature, or other aspects. Run polls to segment customers’ preferences. Types of Best Customer Feedback Forms (With Examples) The following are just a few examples of the feedback form types you can use on your website to collect customer feedback.